IP Office CC

IP Office Contact Center scales up to 250 multichannel agents with multichannel functionality – voice, email and chat capabilities that help improve customer experience and increase agent efficiency to reduce cost. IP Office Contact Center is a true end-to-end solution for businesses that want to differentiate their services from the competition, achieve better customer segmentation, […]

IP Office Platform

Explore communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more. As Avaya puts you ahead in a world of mobility, apps, social, and cloud, your workforce becomes more seamlessly connected and productivity increases. Customer satisfaction rises and innovation thrives. And as you grow, you can […]

Aura Communication Manager

Active participation, pervasive collaboration and quality experiences define the new Era of Engagement for today’s enterprises. Getting together with customers, coworkers, and suppliers is no longer enough. Employees need tools to take an active role in creating value, delighting customers and engaging colleagues in flexible interactions that deliver business results. To enable this transformative, people-centric […]

Aura Call Center Elite

The key to improving your customer experience In good times and even in the midst of uncertainty, managing the customer experience is critical for long term business stability and even for the continued existence of your organization. CC Elite solutions enable a reliable and integrated omnichannel contact center and contribute to rich and compelling customer […]

Oceana

Oceana

Deliver the experience your customers expect. True multi-touch customer engagement for increased loyalty, retention and lifetime value to your organization. Avaya Oceana comes to you “out of the box” with complete, integrated, multi-touch support. This means it supports all media, including e-mail, chat, SMS, intelligent chatbot, cobrowse, social media and video — just what you […]

Equinox

Equinox

The Era of Digital Transformation has begun to radically redefine business communications. Voice is no longer the only way – or even the preferred way – to stay in touch with customers and colleagues. Instead, video, content sharing and instant messaging are now fundamental. Just as importantly, employees now expect more than just desktop communications. […]

Scopia

Scopia

Build business relationships and accelerate your productivity with Avaya Scopia® video collaboration. Join a virtual meeting room and collaborate face-to-face with staff, partners and customers from anywhere. Easily connect with any telepresence or video room system. Join a video conference with a PC, Mac, or the latest mobile device and interact as easily and productively […]