Aurora

Take control!
Aurora is a tool that helps to raise audience reach, taking control which in turn helps to make better and more efficient management of the whole business operation.
Replace your e-mails and tables with the unique working environment and automated business processes. Aurora enables you to create modern working environment focusing on what matters instead of the form itself.
Through the automation of tasks, activities, and processes that are performed daily, it ensures increased efficiency and control over those processes.
With the Aurora process automation platform, you can structure and automatize business activities, and further optimize and upgrade them based on that.

Customer care sector

The most important question, which each company that has client based approach is dealing with, is what its users think about it. To answer this question, we need to know how quick we are in solving user requests, how quick are we in responding to their questions, which are the products they complain the most, do certain users have several problems with us… Clients want more than just the product or service, they want to be taken care of!

This is the Algotech’s strongest point, and Algotech’s Aurora is the best local, fully customized tool on the market.

IT service management

This ensures monitoring of support request status, intervention or introducing the new services in real time. Using the simple service register enables you to follow the trends, frequency in which individual problems occur, deadlines and solving efficiency by either internal customer support or by external associates.

Increased efficiency, control of requirements fulfillment from service contracts and decreased maintenance costs are basic advantages of Aurora implementation in IT departments..

Process management in HR departments

Whether it’s about the annual leave permits, free days management or the procedure for the new employee admission, there is the process that should be monitored and controlled.
Aurora is complementary to existing HR department systems and it enables simple and clear structure for the division and solving of the obligations and responsibilities for all participants in the process.

Field service and work order management

Field resource optimization is one of the most important topics companies that have a large number of field interventions have to deal with.
Through work order management and measuring the efficiency of employees in the field, we get the opportunity to achieve significant savings and upgrade our client service.

Legal service and contract management

How long does the contract signing approval last? Who has it right now? Is there a real problem or the slowdown is just of administrative nature?
Aurora enables significant saving of time and making work easier, while at the same time increasing the efficiency of the whole legal service work system.

Financial sector

Is the invoice paid? If not, is it being liquidated in the finance department or it’s being approved by the management?

By using Aurora financial service module, those questions are redundant because answers to them are right in front of us. Even the tools itself will remind us if the deadline is late or there is a possibility of that.