In the year 2018, Algotech diversified its business activity to the market of Bosnia and Herzegovina, where Algotech Bosnia and Herzegovina – the youngest member of the Algotech group – started its operations. During the first business year, Algotech B&H achieved excellent business results, and the development goals and sales portfolio of the company were presented at the Sarajevo Hotel Hills, bringing together numerous representatives of the business community of Bosnia and Herzegovina.

On this occasion, Algotech’s General Manager Dragan Gajić addressed the guests, expressing his satisfaction with the business decision of expanding operations to the market of Bosnia and Herzegovina and added: “It is a great pleasure for us to be in Sarajevo today, enjoing the company of reputable names of the business world not only of Bosnia and Herzegovina, but of the whole region. I am sure that we will continue to nourish the tradition of a reliable, professional company who provides top quality services in the field of digital transformation of the business on the B&H market and thus offer innovative and creative solutions that will improve the efficiency of business processes and provide companies from this area with easier and more profitable business.”

Ferhat Dedić, Algotech’s Territory Account Manager for Bosnia and Herzegovina, pointed to the significance of the BiH market for the development strategy of the company: „The world in which we live in has become extremely digital, and the growth of GDP and industrial production in Bosnia and Herzegovina imposes the need to introduce new digital technologies to support business. Modern IP communication systems, contact centers, communication with users through purely digital channels, electronic forms and digital marketing have become an inevitable part of the development strategy of every successful company. Algotech B&H intends to become a “competence center” and so far, some of the most important names in the contact center industry, the world hotel chains, and some of the leading retail chains in Bosnia and Herzegovina have given us their trust. The mission of the company is to fully justify its slogan “Link to customer satisfaction” in the business environment of B&H.“

Nikola Korać, Algotech’s Sales and Marketing Director, and Ferhat Dedić, Territory Account Manager for Bosnia and Herzegovina, presented the focus of the company’s business and sales portfolio in the B&H market, which is aimed at digitalization of the communication process, automating business processes, and implementation of other advanced solutions that enable better integration of communication and sales channels. Nikola Korać stressed that during the past 27 years, Algotech has become one of the leading regional systems integrators, which implements modern, high quality solutions, and that an important factor of business success is cooperation with renowned global companies, such as Avaya, Cisco, Nice, Altitude, Microsoft and others, as well as the company’s ability to anticipate dynamic market trends in the IT industry.

In addition to presenting Algotech and its business plans for the market of Bosnia and Herzegovina, the guests present at the Sarajevo Hotel Hills also had the opportunity for business networking, all in a relaxed atmosphere, enjoying top quality food and carefully selected music.