During the last 10 years both companies have been delivering together the best technology solutions to improve the customer experience environment

Altitude Software, global provider of omnichannel solutions to improve the Customer Experience, have been offering technology solutions to reaffirm their presence and tender their local market with its local partner Algotech, a company specialized in the design and implementation of integrated communication systems.

algotech

As part of this long and lasting partnership, both brands will host an event of November in Belgrade, Serbia. During the event, the innovation and future contact center roadmap will be presented in the capital of Serbia, an example of the excellent relationship between them. Both companies have developed several success stories in the banking, insurance and public services sectors such as Unicredit, Uniqa, Kommercial Bank, Sberbank, Raiffeisenbank, Serbian Tax Administration.

The topics that will be discussed among other concepts of interest:

  • Evolution of the Cloud,
  • Virtual Assistants,
  • Artificial Intelligence,
  • Chatbots in communication channels such as Facebook Messenger, Skype, Slack.
  • Advanced recording and coaching solutions, along with video integration.

About Altitude Software

Altitude Software offers omnichannel solutions to companies worldwide to achieve unified management of customers interactions and unique experiences that enhance business and relationships. Altitude Xperience is the management software platform for Contact Center, fully modular and scalable, which integrates communications and contact channels in organizations. Over 25 years in the business in this market sector, over 300.000 users, 1.100 standalone installations and over 50 awards for innovation and upgrading the user’s business performance.

For more information visit Altitude Software