Aura Communication Manager
Active participation, pervasive collaboration and quality experiences define the new Era of Engagement for today’s enterprises. Getting together with customers, coworkers, and suppliers is no longer enough. Employees need tools to take an active role in creating value, delighting customers and engaging colleagues in flexible interactions that deliver business results. To enable this transformative, people-centric engagement, Avaya has developed the Avaya Aura® Platform – a set of seamless components that mesh together to provide comprehensive team and customer engagement solutions that deliver a meaningful impact to your business.
Avaya Aura® Communication Manager is a foundational element of the Avaya Aura® Platform, and delivers rich voice, video, mobility, messaging and engagement capabilities on a resilient, distributed network that supports SIP/IP-based, digital and analog communication devices.
Avaya Aura Communication Manager enables the engaged enterprise with:
• Robust voice, and video call processing capabilities.
• Advanced workforce productivity and mobility features.
• Built-in conferencing and contact center applications.
• Centralized or distributed messaging and attendant capabilities.
• Connectivity to a wide range of analog, digital, and SIP / IP-based communication devices.
• Support for SIP, H.323 and global industry-standard communications protocols over a variety of different networks.
• High availability, reliability and survivability.
• More than 700 powerful features in all.
Key Customer Benefits: