Features of Genesys Cloud
Thousands of businesses around the globe use this easy, all-in-one contact center solution to deliver seamless customer experiences.
Speech-enabled IVR, Voicebot, Chatbot
Chat, email, SMS and messaging apps, Co-browsing and screen sharing
Genesys Cloud Voice, Bring Your Own Carrier (BYOC), DIY administration
Inbound voice routing, Voicemail, Callback
Outbound campaigns, Inbound/outbound blending, Proactive notifications
Employee performance, Resource management, Quality assurance
Anywhere access, Business communications, Agent collaboratio
Reporting and analytics
Performance dashboards, Historical reporting, Real-time and historical views
Integrations and apps
AppFoundry Marketplace, Pre-built integrations, Genesys Cloud platform
Secure, flexible and reliable Cloud Call Center Solution
Choose the secure, trustworthy solution for your cloud-based contact center. The Genesys Cloud solution meets and exceeds modern security standards with external penetration testing, attack defense automation, and TLS and AES-256 encryption. Key industry certifications and regulatory compliance mean you can trust that customer and business data remains private — no matter your industry or location.