Genesys Cloud

All-In-One Contact Center
Solution

Inbound and Outbound, email, chat and social channels...
even more through one seamless tool

Features of Genesys Cloud

Thousands of businesses around the globe use this easy, all-in-one contact center solution to deliver seamless customer experiences.

Customer self-service

Speech-enabled IVR, Voicebot, Chatbot

Digital channels

Chat, email, SMS and messaging apps, Co-browsing and screen sharing

Voice services

Genesys Cloud Voice, Bring Your Own Carrier (BYOC), DIY administration

Inbound routing

Inbound voice routing, Voicemail, Callback

Outbound campaigns

Outbound campaigns, Inbound/outbound blending, Proactive notifications

Workforce engagement

Employee performance, Resource management, Quality assurance

Unified communications

Anywhere access, Business communications, Agent collaboratio

Reporting and analytics

Performance dashboards, Historical reporting, Real-time and historical views

Integrations and apps

AppFoundry Marketplace, Pre-built integrations, Genesys Cloud platform

Secure, flexible and reliable Cloud Call Center Solution

Choose the secure, trustworthy solution for your cloud-based contact center. The Genesys Cloud solution meets and exceeds modern security standards with external penetration testing, attack defense automation, and TLS and AES-256 encryption. Key industry certifications and regulatory compliance mean you can trust that customer and business data remains private — no matter your industry or location.

Learn more about Genesys Cloud Contact Center

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