IP Office - AVAYA Contact Center


IP Office Contact Center scales up to 250 multichannel agents with multichannel functionality – voice, email and chat capabilities that help improve customer experience and increase agent efficiency to reduce cost.
IP Office Contact Center is a true end-to-end solution for businesses that want to differentiate their services from the competition, achieve better customer segmentation, and increase the value of each customer relationship. This can translate into more satisfied customers and a more profitable business.
With Avaya IP Office™ Contact Center, you can implement a comprehensive end-to-end customer service strategy to help make your business a customer’s first choice. This fully integrated suite delivers a variety of benefits:

Ip Office CC

• Maximize the value of every interaction by delivering consistent, personalized service and identify cross selling and up-selling opportunities
• Create stronger customer relationships by enabling every employee to be a customer advocate, to provide exceptional customer service across the entire business
• Deliver the right service at the right level, anytime, anywhere through skillsbased routing and multichannel capabilities
• Increase first contact resolution by applying segmentation strategies to optimize customer handling — eliminating the need for customer calls such as: “I am contacting you again about…”
• Improve employee productivity by giving them the tools they need to proactively reach out to customers to offer new opportunities or to resolve issues

Highlights at a Glance:

  • Flexible media distribution
  • Integrated multichannel customer contact solution for voice, e-mail, and web chat
  • Customer prioritization
  • Skills-based routing
  • Self-service solutions
  • Online monitoring
  • Enhanced outbound campaign
  • Telemarketing
  • Historical reports
  • Easy CRM integration
  • nteractive Voice Response (IVR)
  • Workforce Optimization
  • Remote workers