Multichannel Customer Engagement
Deliver a unique omnichannel user experience!
The world has become a multichannel a long time ago. Clients want to be able to make the calls, send e-mails, use chat/video call or co-browsing while communicating with the company whose services/products they’re using. Apart from that, they want to engage in the social media interactions, find answers by themselves – all of that with minimal effort. Algotech, following the latest trends and client’s needs, offers leading solutions in the industry that enables complete multichannel customer engagement.
In today’s highly competitive environment, high-quality customer engagement is the only sustainable difference between numerous enterprises. Offering a simple and consistent customer journey during the client interaction with your company through available communication channels nowadays is regarded as a must-have feature, presenting an opportunity and a threat at the same time for all the businesses in this hyper-competitive ambient.
Algotech keeps the track of these client needs and offers several leading solutions in the industry that enables complete multichannel customer engagement through our Web, Social, Mobile and Contact Center channels. Our solutions are modular and can, depending on the client’s selection, consist of:
- Smartphone applications that enable interactions (chat, video call, co-browsing, self-service…) through existing or new smartphone or tablet apps, whether on Android or iOs platform.
- Web applications that enable interactions (chat, video call, co-browsing, self-service…) on the company websites
- Social applications for client interactions within the social media domain, data collection, reputation management.
- Desktop applications to enable agents to manage interactions through all channels. Agents get 360° view of their users, intelligent process guidelines and quick application of the knowledge base through conventional and social channels.
- Management applications to enable high-quality insights in multichannel operations within the Contact Center, and to enable adequate management.
Vendors whose multichannel customer engagement solutions Algotech offers are: eGain, Avaya, Cisco, Altitude.