NICE launches WFO offering for SMB Contact Centers, providing its leading solutions in a simple and sost-effective platform. The NICE Uptivity offering is geared specifically to the needs of the SMB market, allowing such companies to finally enjoy an integrated suite of next-generation WFO solutions which cover critical contact center functions. NICE is the only vendor in the market with a complete WFO offering that can be deployed on premise, hosted, or in the cloud for companies of all sizes – from the largest enterprises to small companies.
The modular, integrated suite spans critical contact center functions, allowing SMB contact centers to benefit from a simple and cost-effective set of solutions for next-generation workforce management, call recording, quality management, desktop recording, speech analytics, performance management and customer satisfaction surveying capabilities. The new WFO suite enables small and midsize companies to get started quickly, adding users and functionality as they grow. It provides a simple, modern and intuitive interface – delivering a consistent, personalized user experience across all modules. Its ease of deployment, ease of use, and support reduce complexity and costs. With NICE Uptivity, companies that remain with on premise deployments will be able to expand without constraints, as there is a clear growth path with NICE solutions available to ensure that their investments are protected.