Workforce management

Generally, the most important, but also the most expensive investment of the company is the HR. This approach is even more important if HR employees carry the large part of communication with clients and create company’s image in the process. We achieve the balance of the work load for employees, but also significant financial savings by managing and optimizing human resource department.



The concept of Workforce Management was born in the Contact Center and has evolved into a mission-critical solution for organizations that want to stay on the leading edge of customer […]

Kofax Kapow

At the center of every successful business is information that needs to be quickly accessed, processed and acted on. The challenge for every enterprise organization is that the information is […]