Powerful Contact Center Solution for Your Business
Advanced Omnichannel Contact centers solution from cloud or on-prem
"We are proud to work with some of the largest companies in Serbia and region."
Contact Center Solutions
Real-time customer profile
Technology that allows caller identification and offers the CC operator options or campaigns
Interactive Voice
Response (IVR)
Technology that accepts incoming customer calls, allows them to select one of the offered options, or plays a recorded message
Knowledge base
Database of answers and answers available to operators in omnichannel communication
Call Queuing
Technology that redirects incoming calls to the first free and appropriate CC agent.
Inbound/ Outbound
Technology for accepting incoming and initiating outgoing campaign or adhoc calls
Voice and Chat Bot solutions
Voice chatbot is a conversational AI communication tool that can capture, interpret, and analyse vocal input from the speaker in order to respond in similar natural language.
Callback
Call Recording
This option allows to the client to enter their phone number without waiting and he will be called back
Callback
Call Recording
An option that allows the client to enter their phone number without waiting and being called later.
Benefits of using our
contact center solution
Flexibility and Control
Flexibility and Control
The flexibility of the solution allows you to improve the user experience and to control quality of your services in real time
Reliable and Secure
Reliability and security of your clients’ data is guaranteed by our numerous certificates and references
Reliable and Secure
Comprehensive Reporting
Comprehensive Reporting
CC solutions provide the possibility of real-time monitoring of service quality and periodic reporting
Contact centers for
premium customer experience
Customer
Service
Sales and
Telemarketing
Debt
Collection
75%of customers find the idea of a callback
(aka virtual queuing) ‘highly appealing’.
65%of consumers feel good about
themselves when they successfully
use self-service.
66% of contact centers don’t
provide any option for customers
to move between self-service and
an agent.
Loyal customers spend
67% more than new customers.