Everyone is talking about artificial intelligence. However, far less attention is being paid to the foundations that must be established before AI can be successfully implemented.

Algotech continues its strategic growth with the opening of a new office in Croatia, marking an important step in the company’s regional expansion and further strengthening its presence in the Adriatic market.

For years, discussions around artificial intelligence in customer service have focused heavily on automation and workforce reduction. But the latest Gartner research tells a very different story.

This week, leading Serbian IT and technology companies had a major moment on the international stage as they presented their capabilities to representatives of the Dubai Chamber of Commerce in Belgrade.

Algotech is now officially an IBM Silver Business Partner, opening new opportunities for innovation and growth through cutting-edge IBM technologies.

What happens when science meets smart technology in the right setting? The result is a space that not only supports innovation—but lives and breathes it.

BENU Pharmacies, a leading pharmacy chain, searched for innovative ways to increase average transaction values and optimize in-store sales.

In a time when agility and efficiency are crucial, Algotech is proud to announce a significant new partnership with Kinaxis, the leader in supply chain management and integrated planning solutions.

When used judiciously, AI not only saves time for agents and callers but also enhances overall operational efficiency and increases competitiveness. Discover AI applications tailored for contact centers…