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When used judiciously, AI not only saves time for agents and callers but also enhances overall operational efficiency and increases competitiveness. Discover AI applications tailored for contact centers...
Algotech has announced a partnership with Logate, a Montenegrin software company, which will bring Logate’s contact center solution Connect to Serbia, Romania, and Bulgaria.
Algotech Company, a leading provider of technology and telecommunication solutions, has announced a partnership with Biamp Systems, most significant vendor in Pro-AV market.
Artificial intelligence (AI) is changing our world. From life-saving medical services to interpersonal connectivity, the many benefits of applied AI are just beginning to be realised.
As the first step in artificial intelligence (AI) automation, voicebots and chatbots can quickly improve operational efficiency and deliver great customer experience.
Use predictive engagement to inform customer interactions in real time.
Delivering a seamless customer experience isn’t as simple as it once was.
Algotech, a leading technology and telecommunication company based in Serbia, Belgrade, is excited to announce the opening of a new office in Romania.
For contact centers, there are 10 types that empower you and your agents to deliver hyper-personalized customer experiences.