The NICE Engage Platform provides comprehensive multi-channel interaction recording to help rganizations comply with regulations and gain business insight. It also serves as the foundation of the broad NICE portfolio of offline and real-time applications. Capturing interactions across communication channels, analyzing them to discover valuable insights, and applying these insights in real time, at the Decisive Moment™ of customer interactions, for maximum business impact. It enables organizations to improve customer experience, enhance operational efficiency, ensure regulatory compliance and drive revenue growth through unified solutions and best-in-class capabilities. The solution serves leading organizations from a variety of industries, such as financial services, telecommunications, healthcare, outsourcers, retail, service providers and utilities.