The AI-powered contact centre
Artificial intelligence (AI) is changing our world. From life-saving medical services to interpersonal connectivity, the many benefits of applied AI are just beginning to be realised.
AI-Powered Automation Essential Tips for Using Voicebots And Chatbots
As the first step in artificial intelligence (AI) automation, voicebots and chatbots can quickly improve operational efficiency and deliver great customer experience.
eBook: Journey Mapping – Chart the Moments that Matter Most
Use predictive engagement to inform customer interactions in real time.
Three Employee Experience Benefits of AI Technology
Delivering a seamless customer experience isn’t as simple as it once was.
Algotech Expands into Romanian Market
Algotech, a leading technology and telecommunication company based in Serbia, Belgrade, is excited to announce the opening of a new office in Romania.
10 Ways AI improves Customer Experience
For contact centers, there are 10 types that empower you and your agents to deliver hyper-personalized customer experiences.
New Algotech CEO, Vasa Šegrt, Speaks of Future Plans
Algotech announced appointment of Vasa Šegrt as a new CEO, who will replace the founder of the company, Aleksandar Bakoč, at that position.
2022 Gartner® Magic Quadrant™ for Contact Center Aa a Service
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support.
Three Decades of Innovation, Growth and Development
This year, Algotech is celebrating its 30th anniversary with the slogan Creating Experiences 3.0 and continues to improve and enhance its clients’ user experience.
2022 Gartner® Report for “Enterprise Conversational AI”
“Conversational AI Voice Bot” refers to voice technology, similar to chatbot, by which customers can talk to a virtual agent by calling a contact center.