How AI Can Take Call Centers and Their Agents to the Next Level
When used judiciously, AI not only saves time for agents and callers but also enhances overall operational efficiency and increases competitiveness. Discover AI applications tailored for contact centers…
Algotech and Logate Partner Up to Improve CX in South East Europe
Algotech has announced a partnership with Logate, a Montenegrin software company, which will bring Logate’s contact center solution Connect to Serbia, Romania, and Bulgaria.
Algotech Announces Partnership with Biamp Systems
Algotech Company, a leading provider of technology and telecommunication solutions, has announced a partnership with Biamp Systems, most significant vendor in Pro-AV market.
The AI-powered contact centre
Artificial intelligence (AI) is changing our world. From life-saving medical services to interpersonal connectivity, the many benefits of applied AI are just beginning to be realised.
AI-Powered Automation Essential Tips for Using Voicebots And Chatbots
As the first step in artificial intelligence (AI) automation, voicebots and chatbots can quickly improve operational efficiency and deliver great customer experience.
eBook: Journey Mapping – Chart the Moments that Matter Most
Use predictive engagement to inform customer interactions in real time.
Three Employee Experience Benefits of AI Technology
Delivering a seamless customer experience isn’t as simple as it once was.
Algotech Expands into Romanian Market
Algotech, a leading technology and telecommunication company based in Serbia, Belgrade, is excited to announce the opening of a new office in Romania.
10 Ways AI improves Customer Experience
For contact centers, there are 10 types that empower you and your agents to deliver hyper-personalized customer experiences.
Wishing you a happy and healthy holiday season
As we approach the end of the year, we wanted to take a moment to extend our warmest holiday greetings…