Algotech announced appointment of Vasa Šegrt as a new CEO, who will replace the founder of the company, Aleksandar Bakoč, at that position.

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support.

This year, Algotech is celebrating its 30th anniversary with the slogan Creating Experiences 3.0 and continues to improve and enhance its clients’ user experience.

“Conversational AI Voice Bot” refers to voice technology, similar to chatbot, by which customers can talk to a virtual agent by calling a contact center.