Algotech Expands into Romanian Market
Algotech, a leading technology and telecommunication company based in Serbia, Belgrade, is excited to announce the opening of a new office in Romania.
10 Ways AI improves Customer Experience
For contact centers, there are 10 types that empower you and your agents to deliver hyper-personalized customer experiences.
We are the First in Serbia Authorized to Implement Cisco Webex® Contact Center
We are proud to announce that we have been recently authorized for Cisco Webex® Contact Center, making us the first Cisco partner in Serbia certified for the implementation of this advanced solution. Algotech, as the Premier Integrator Partner for East Europe for several decades, in addition to owning the new Webex® Contact Center certificate, is […]
New Algotech CEO, Vasa Šegrt, Speaks of Future Plans
Algotech announced appointment of Vasa Šegrt as a new CEO, who will replace the founder of the company, Aleksandar Bakoč, at that position.
2022 Gartner® Magic Quadrant™ for Contact Center Aa a Service
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support.
Three Decades of Innovation, Growth and Development
This year, Algotech is celebrating its 30th anniversary with the slogan Creating Experiences 3.0 and continues to improve and enhance its clients’ user experience.
2022 Gartner® Report for “Enterprise Conversational AI”
“Conversational AI Voice Bot” refers to voice technology, similar to chatbot, by which customers can talk to a virtual agent by calling a contact center.
30 YEARS empowering businesses, innovations and communications
Year 2022. stands out as a significant milestone for Algotech company. What began as a small family company has grown into an industry-leading system integrator of the most tech advanced solutions that employs more than 75 professionals.
A Place Where All Banks Gather
After a one-year break due to the global coronavirus pandemic, the 20th jubilee Technobank conference will be organized next week, bringing together in one place all those working in banking and financial sector.
Donesi Contact Centre
When the Corona virus appeared in early 2020, every industry was affected to some extent. While many of them have experienced negative consequences of lockdowns, there are those who have barely felt them or the consequences turned out to be positive.