Algotech received the “Cloud Partner of the Year” award at the traditional Avaya Edge World Tour conference, held on March 27 in Zagreb. The conference brought together the most important partners of the Avaya Company from the EMEA region, and on this occasion Algotech was awarded the “Cloud Partner of the Year” award for creating a business portfolio with a special focus on Cloud solutions. These solutions, with their development potential, facilitate various types of software customization and smooth integration with existing solutions, all in line with customer needs and requirements.
Digital transformation and automation of business processes are in the focus of business orientation of Algotech, which has diversified its business portfolio with innovative Cloud solutions and has positioned itself as a leading partner of Avaya in the EMEA region. In the Algotech Cloud business portfolio, with its flexibility and security, Algotech Cloud CC powered by Avaya IPO is an optimum solution for small and medium-sized businesses that want to improve their communication with customers and business partners, because it enables unified communication via three channels: voice, e-mail and web chat, as well as proactive management of the entire process of customer interactions. Algotech Cloud CC solution does not depend on the existing infrastructure of the end user, and the only equipment that is necessary for smooth operation is an Internet connection, a computer and a headset. The key benefits of Algotech Cloud CC solution are: increased profitability, rapid return on investment and data security. In addition, there is no investment in hardware infrastructure, and the solution is simple and flexible in terms of adaptation to the current needs of the user.
At the Edge conference in Zagreb, Avaya promoted a new business strategy through the development of the company towards digital transformation and intensive up growth of Cloud solutions, as well as focus on closer cooperation with partners, and providing tools and knowledge for the implementation of the most technologically innovative solutions. Digital transformation has ceased to be just an abstract, exciting concept and today it is positioned as a business reality, where most business segments are slowly transforming in terms of technological innovations from Cloud and business processes automation, all in order to increase efficiency and productivity of the business. These processes need to be followed with integration and customization of solutions tailored to the specific user requirements, and consequently require closer cooperation between vendor companies and partners, as evidenced by the many years of successful partnership between Algotech and Avaya.