AVAYA IPO Contact Center Cloud – the optimal solution for small and medium-sized enterprises (SMEs)

Avaya IPO Contact Center Cloud is the right solution for competitive business, for small and medium-sized enterprises that want to improve the communication between their users and business partners. 24 million satisfied users around the globe are relying on the Avaya IPO platform for communication improvement, cost reduction and increase in a number of users.

Ensure continuous growth and development of your company through Avaya IPO CC multichannel communication tools at anytime, anywhere, using any device.

Avaya IPO Contact Center Cloud – who is it for?

Avaya IPO CC Cloud is an app that enables communication through three channels: voice, e-mail and web chat, as well as the proactive management of the whole user interaction process. This solution enables you to change agent’s (person that communicates with clients) number on a daily basis in a flexible manner, while you’re only paying a monthly fee for what you use, per agent. Whether you’re in sales, market research, tourism, etc. this app will help you to convey your tasks in a quick, organized and efficient fashion. Avaya IPO CC Cloud app is not dependent on the infrastructure you currently own and the only equipment you’ll need is an Internet connection, PC, and headset.

Avaya IPO CC Cloud solution – key advantages:

  1. Helps increasing profitability through:
  • Fast return on investment
  • Straightforward synchronization of the costs with the current workload
  • Higher monthly expenditure and profits predictability
  • Only pay for what you actually use
  1. Guaranteed data security:
  • Automatic software updates and upgrades
  • ISO 27001 certification of information security
  • Our trusted infrastructure offers reliability, high performance, support and data security.
  1. Simple and flexible solution:
  • Quick and efficient resource adaptation with instant modifications
  • No need for an investment in hardware infrastructure

Avaya IPO CC Cloud solution benefits are:

  • Cost reduction and business risk reduction
  • Improving the efficiency, productivity, and profitability of the company
  • Reducing the probability of data entry errors and higher process controllability
  • Exceptional flexibility during the agent number change
  • Increased quality of the provided services and increased client loyalty
  • Generating additional value for the company, along with the employee satisfaction increase.

Advantages of Avaya IPO CC Cloud solution implementation are achieved by:                                                      

  • Reduction of the amount of missed calls
  • Faster user request processing
  • Providing timely and relevant info to your clients
  • Client satisfaction increase
  • Efficient resolution of potential client disputes with the call recording option
  • Measuring the level of provided service through the feedback and client communication
  • Streamlining your employees to carry on result-driven effective business activities
  • Less data entry errors and shorter call forwarding timespan
  • Improving the cooperation between sale, marketing, and customer care teams


Download our Avaya IPO CC Cloud brochure