Transform your customer service – Next Generation Knowledge!
According to the data published by well-known global research institutions, by far the most common and main reason for client dissatisfaction is actually inadequate corporate knowledge management. Inconsistency in response giving and inadequate agent knowledge, failure to recognize key information regarding clients (habits, transaction history, and their communication through various channels), as well as the inability to provide relevant answers on the company website itself are just few of many examples. Algotech offers solution created by the global leader eGain, which enables you to solve these issues in the most efficient way possible, that is being used by most successful businesses all around the globe.