Genesys Algotech partnerstvo

New era of superior customer experience from the cloud

Algotech forges a partnership with Genesys to service customers in Serbia and the region


In order to meet the latest trends in the field of communications and introduce solutions that provide an outstanding customer experience, Algotech has partnered with Genesys, a global leader in cloud customer experience and contact center solutions.


The technologies used for interaction with end-users are continuously improving and developing, and thus the clients’ needs and requirements are constantly changing. To respond to the latest changes in the regional market, a strategic partnership with Genesys opens a whole new way to implement the cloud contact center solutions for businesses such as banks, telco, insurance companies and others.


Companies strive to constantly improve relationships with their customers, through personalized multi-channel communication, all with the goal of increasing loyalty and increasing sales of their products and services. By introducing a revolutionary and comprehensive cloud contact center solution, companies allow their customers to contact them by phone, chat, email and social media. In this way, they significantly increase both customer and employee satisfaction, which leads to better long-term business results.


Valeria Boyadzhieva, Chief Digital Strategy Officer at Algotech Bulgaria, indicated the importance of listening to the market and adopting new technologies in order to provide a superior user experience and improve business:


“It’s no question that the year 2020 drastically shifted customer experience focus toward digital channels. Next Gen Consumers expect the choice and flexibility they have when interacting with friends and families. Next Gen Conversations offer intelligent self-service options. Next Gen Experiences make experiences truly personalized. Genesys Cloud, the world’s leading cloud contact center platform, makes all that possible by up-leveling customer care to a superpower for all sizes of organizations. With Algotech, as a trusted and experienced technology partner, you will make the right choice by introducing mature, leading and constantly innovative Genesys Cloud solutions and you will easily reach Next Gen Consumers, Conversations, and Experiences Levels.”


Enda Kesim, ECSEI Regional Channel Manager at Genesys suggests the importance of expansion through a partnership with Algotech.


“Algotech is an experienced technology partner and leading system integrator focused on responding to modern-day market challenges. With its vast educational and support services, we will together be able to enable customers to realize maximum return on their CX investments,” says Enda Kesim. “Now as a reseller of Genesys Cloud, we look forward to building a successful partnership and leveraging our modern cloud offering together with Algotech, to help more organizations offer exceptional customer experiences.”



About Genesys:




Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences.


Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty.