Deliver the experience your customers expect.
True multi-touch customer engagement for increased loyalty, retention and lifetime value to your organization.
Avaya Oceana comes to you “out of the box” with complete, integrated, multi-touch support. This means it supports all media, including e-mail, chat, SMS, intelligent chatbot, cobrowse, social media and video — just what you would expect from a nextgeneration multimedia omnichannel solution — across various devices. Avaya Oceana integrates seamlessly with other Avaya customer engagement solutions and third-party apps. It enables you to deliver a unified omnichannel experience that is integrated at both the channel and data levels. With this foundation, you gain unprecedented flexibility to customize workflows. It’s no longer about building routing rules. It’s about designing and executing business strategies that deliver optimal customer experiences and produce superior outcomes, leveraging resources across your enterprise rather than just in the contact center.