We are the First in Serbia Authorized to Implement Cisco Webex® Contact Center

We are proud to announce that we have been recently authorized for Cisco Webex® Contact Center, making us the first Cisco partner in Serbia certified for the implementation of this advanced solution.

Algotech, as the Premier Integrator Partner for East Europe for several decades, in addition to owning the new Webex® Contact Center certificate, is also specialized for network solutions, advanced collaboration solutions, contact center solutions for enterprise and collaboration SaaS solutions.

As a company continuously investing in education and innovation of own portfolio, we are glad that we will have the chance to offer our clients full solutions and highest level of service.

What is the Cisco Webex® Contact Center?

Webex® Contact Center is a next generation contact center solution in Cloud, with main focus on providing advanced customer experience.

Designed and built as a SaaS solution in the Cloud, Webex® Contact Center enables innovation, flexibility, scalability, and agility in your business. As the model based on subscription, Webex® Contact Center provides fast service activation and fast return of investment.

Features of the Webex® Contact Center include:

·         Easy use and scalability of the solution

·         Support for several communication channels: voice, e-mail, chat

·         Customer Journey analytics through 360-degree overview

·         Calls Routing based on predictive analytics

·         CRM integration

·         WFO package with agent scheduling, quality management and much more

·         Outbound campaigns with progressive dialing

Companies are increasingly expected to deliver customized and proactive service, as well as bespoke customer experience. This is a new standard for all interactions with end customers.

Webex® Contact Center may provide full solution, including analytics and AI, enabling contact centers to create customized customer experience.

How can Algotech be of assistance?

As Cisco Premier Integrator Partner, we are here to help and identify best solution customized to your needs, while our engineering team will secure fast and professional activation and implementation of the solution. For more information on how we can be of assistance, please contact us at: info@algotech.rs