Knowledge

eGain

Transform your customer service – Next Generation Knowledge! According to the data published by well-known global research institutions, by far the most common and main reason for client dissatisfaction is actually inadequate corporate knowledge management. Inconsistency in response giving and inadequate agent knowledge, failure to recognize key information regarding clients (habits, transaction history, and their […]

OmniChannel

OmniChanel

Deliver a unique omnichannel user experience! The world has become a multichannel a long time ago. Clients want to be able to make the calls, send e-mails, use chat/video call or co-browsing while communicating with the company whose services/products they’re using. Apart from that, they want to engage in the social media interactions, find answers […]