The AI-powered contact centre

ai powered contact centre

Artificial intelligence (AI) is changing our world. From life-saving medical services to interpersonal connectivity, the many benefits of applied AI are just beginning to be realised.

Algotech Expands into Romanian Market

Algotech, a leading technology and telecommunication company based in Serbia, Belgrade, is excited to announce the opening of a new office in Romania.

We are the First in Serbia Authorized to Implement Cisco Webex® Contact Center

We are proud to announce that we have been recently authorized for Cisco Webex® Contact Center, making us the first Cisco partner in Serbia certified for the implementation of this advanced solution. Algotech, as the Premier Integrator Partner for East Europe for several decades, in addition to owning the new Webex® Contact Center certificate, is […]

2022 Gartner® Magic Quadrant™ for Contact Center Aa a Service

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support.