Artificial intelligence (AI) is changing our world. From life-saving medical services to interpersonal connectivity, the many benefits of applied AI are just beginning to be realised.
As the first step in artificial intelligence (AI) automation, voicebots and chatbots can quickly improve operational efficiency and deliver great customer experience.
Use predictive engagement to inform customer interactions in real time.
Delivering a seamless customer experience isn’t as simple as it once was.
Algotech, a leading technology and telecommunication company based in Serbia, Belgrade, is excited to announce the opening of a new office in Romania.
For contact centers, there are 10 types that empower you and your agents to deliver hyper-personalized customer experiences.
As we approach the end of the year, we wanted to take a moment to extend our warmest holiday greetings…
We are proud to announce that we have been recently authorized for Cisco Webex® Contact Center, making us the first Cisco partner in Serbia certified for the implementation of this advanced solution. Algotech, as the Premier Integrator Partner for East Europe for several decades, in addition to owning the new Webex® Contact Center certificate, is […]
Algotech announced appointment of Vasa Šegrt as a new CEO, who will replace the founder of the company, Aleksandar Bakoč, at that position.
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support.