The AI-powered contact centre
Artificial intelligence (AI) is changing our world. From life-saving medical services to interpersonal connectivity, the many benefits of applied AI are just beginning to be realised.
AI-Powered Automation Essential Tips for Using Voicebots And Chatbots
As the first step in artificial intelligence (AI) automation, voicebots and chatbots can quickly improve operational efficiency and deliver great customer experience.
eBook: Journey Mapping – Chart the Moments that Matter Most
Use predictive engagement to inform customer interactions in real time.
Three Employee Experience Benefits of AI Technology
Delivering a seamless customer experience isn’t as simple as it once was.
Algotech Expands into Romanian Market
Algotech, a leading technology and telecommunication company based in Serbia, Belgrade, is excited to announce the opening of a new office in Romania.
10 Ways AI improves Customer Experience
For contact centers, there are 10 types that empower you and your agents to deliver hyper-personalized customer experiences.
Wishing you a happy and healthy holiday season
As we approach the end of the year, we wanted to take a moment to extend our warmest holiday greetings…
We are the First in Serbia Authorized to Implement Cisco Webex® Contact Center
We are proud to announce that we have been recently authorized for Cisco Webex® Contact Center, making us the first Cisco partner in Serbia certified for the implementation of this advanced solution. Algotech, as the Premier Integrator Partner for East Europe for several decades, in addition to owning the new Webex® Contact Center certificate, is […]
New Algotech CEO, Vasa Šegrt, Speaks of Future Plans
Algotech announced appointment of Vasa Šegrt as a new CEO, who will replace the founder of the company, Aleksandar Bakoč, at that position.
2022 Gartner® Magic Quadrant™ for Contact Center Aa a Service
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support.