Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support.
This year, Algotech is celebrating its 30th anniversary with the slogan Creating Experiences 3.0 and continues to improve and enhance its clients’ user experience.
“Conversational AI Voice Bot” refers to voice technology, similar to chatbot, by which customers can talk to a virtual agent by calling a contact center.
Year 2022. stands out as a significant milestone for Algotech company. What began as a small family company has grown into an industry-leading system integrator of the most tech advanced solutions that employs more than 75 professionals.
After a one-year break due to the global coronavirus pandemic, the 20th jubilee Technobank conference will be organized next week, bringing together in one place all those working in banking and financial sector.
When the Corona virus appeared in early 2020, every industry was affected to some extent. While many of them have experienced negative consequences of lockdowns, there are those who have barely felt them or the consequences turned out to be positive.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences.
Algotech forges a partnership with Genesys to service customers in Serbia and the region In order to meet the latest trends in the field of communications and introduce solutions that provide an outstanding customer experience, Algotech has partnered with Genesys, a global leader in cloud customer experience and contact center solutions. The technologies […]
All-In-One Contact CenterSolution Inbound and Outbound, email, chat and social channels… even more through one seamless tool
Media Markt, as one of the largest technical goods retail chains in Europe, with more than 1,000 stores, assisted by Algotech Austria and using digital queue management solutions (digital QMS), introduced a system in record time that improved and accelerated the online goods ordering and collection process.