2022 Gartner® Magic Quadrant™ for Contact Center Aa a Service

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support.

A Place Where All Banks Gather

After a one-year break due to the global coronavirus pandemic, the 20th jubilee Technobank conference will be organized next week, bringing together in one place all those working in banking and financial sector.

Donesi Contact Centre

When the Corona virus appeared in early 2020, every industry was affected to some extent. While many of them have experienced negative consequences of lockdowns, there are those who have barely felt them or the consequences turned out to be positive.

New Era of Superior Customer Experience From The Cloud

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences.

New era of superior customer experience from the cloud

Genesys Algotech partnerstvo

Algotech forges a partnership with Genesys to service customers in Serbia and the region   In order to meet the latest trends in the field of communications and introduce solutions that provide an outstanding customer experience, Algotech has partnered with Genesys, a global leader in cloud customer experience and contact center solutions.   The technologies […]

Genesys Cloud Contact Center

genesys cloud kontakt centar

All-In-One Contact CenterSolution Inbound and Outbound, email, chat and social channels… even more through one seamless tool