Uptivity
NICE Launches WFO Offering for SMB Contact Centers, Providing its Leading Solutions in a Simple and Cost-effective Platform. The NICE Uptivity offering is geared specifically to the needs of the SMB market, allowing such companies to finally enjoy an integrated suite of next-generation WFO solutions which cover critical contact center functions. NICE is the only […]
Aura Communication Manager
Active participation, pervasive collaboration and quality experiences define the new Era of Engagement for today’s enterprises. Getting together with customers, coworkers, and suppliers is no longer enough. Employees need tools to take an active role in creating value, delighting customers and engaging colleagues in flexible interactions that deliver business results. To enable this transformative, people-centric […]
Engage
The NICE Engage Platform provides comprehensive multi-channel interaction recording to help rganizations comply with regulations and gain business insight. It also serves as the foundation of the broad NICE portfolio of offline and real-time applications. Capturing interactions across communication channels, analyzing them to discover valuable insights, and applying these insights in real time, at the […]
WFM
The concept of Workforce Management was born in the Contact Center and has evolved into a mission-critical solution for organizations that want to stay on the leading edge of customer service, employee satisfaction, operational efficiency and profitability. What started out by predicting incoming call volumes on single queues and creating rudimentary shift plans has evolved […]
Extreme switching
A versatile array of modular switches supporting everything from small enterprise/campus connectivity right up to service provider and cloud data centers. Featuring Terabit-class performance, high availability and redundancy, our simple, scalable and intelligent switching products come in a variety of forms to fit every need. We offer stackable switches designed to support the evolving applications […]
SMS
Bulk SMS (batch messages) is a communication service that enables you to send a continuous stream of information regularly to a large number of service users (persons). SMS notifications (real-time messages) are notifications generated individually for each user, regarding the changes to that specific account (payment notification, current account status, unpaid invoice reminders, monthly loan rate, reminders […]
Aura Call Center Elite
The key to improving your customer experience In good times and even in the midst of uncertainty, managing the customer experience is critical for long term business stability and even for the continued existence of your organization. CC Elite solutions enable a reliable and integrated omnichannel contact center and contribute to rich and compelling customer […]
Extreme security
Extreme Security provides the industry’s most granular visibility, including per-port policy management, per-device layer 2-4 access control, analytics, and much more. Expect adaptive control, granular visibility, and simplicity from your security solution. Detailed, context-based awareness, event triggering, and detailed reports ensure valuable network resources are safe and available.
Extreme analytics
Extreme Application Analytics is a Network-Powered Application Analytics and Optimization solution that captures network data and aggregates, analyzes, correlates, and reports on it to enable better decision making and improved business performance. It is the industry’s very first and only – patent pending – solution to transform the Network into a Strategic Business Asset – […]
Extreme control
ExtremeControl provides all the management tools you need to control policy from any network node to any individual device, all from a single pane of glass. From the data center core to the access edge, only Extreme Networks can bring visibility and control to your most strategic business asset, regardless of vendor or technology. Wired, […]